£18,000 - £26,000 yearly
Good Things Foundation South Yorkshire, UK
Apr 24, 2019Contract
Job type: Part time - 3 days per week, fixed term until 31 March 2020 Good Things Foundation is the UK’s leading digital and social inclusion charity. Our mission is a world where everyone can benefit from digital. Through our Online Centres Network of hyperlocal partners, we are supporting people and communities to overcome some of the most pressing social challenges they are facing through digital. Since 2010 we’ve helped over 2.4 million people to improve their lives using digital, driving positive outcomes from employment through to health and wellbeing. You’ll be the crucial link between Good Things Foundation and the Online Centres Network, making sure centres are engaged, and are delivering an amazing service to people who are digitally and socially excluded. You will be inquisitive, a good listener and capture the insights you gather in an accurate manner. You will make outbound calls to Online Centres to understand how they are supporting individuals to gain basic digital skills. You will be self sustainable and work from initiative to provide efficient and effective customer service and offer support in a friendly way. You will relish solving problems & tackling any issues working with colleagues across the organisation to delight the customer. Your responsibilities will include: Managing outgoing centre communications (calls and emails) to a highly professional standard. Responsible for successfully contacting at least 50 Online Centres a week by telephone. Collecting insights and recording all of the information gathered in an accurate manner. Recording and maintaining customer interactions on TIM (internal CRM) to a high standard. Sharing the features and benefits of our world-class learning platform - Learn My Way. Undertaking other duties within the Network Support Team if required. You will have experience of: Working in customer relations or a customer-facing sales role and be inquisitive with regards to customers’ requirements and challenges. Customer service & making outbound calls (2+ years’ experience). With the following qualifications, knowledge and skills: A strong character who is people focused with exceptional interpersonal, organisational and prioritisation skills. Ability to collect, report on and analyse information in spreadsheets/reports. CRM or database experience. Ability to use judgement, discretion and make decisions. Proficient in Google docs. A self starter who can work creatively with confidence under their own initiative within a team environment. Excellent problem solving skills. Good vocabulary and attention to detail, including grammar and spelling. Ability to collaborate and work positively across teams. Educated to A level standard or equivalent. A minimum of five GCSEs A* - C or equivalent, including Maths & English Good Things Foundation is a social change organisation with a mission to ensure that everyone benefits from digital. We live the change we are seeking to achieve and encourage applications from diverse backgrounds. We operate a policy of providing equal opportunities in all aspects of work including recruitment, training, and promotion, whatever the colour, race, religion, belief, ethnic or national origin, gender, sexual orientation, marital status, age or disability of an employee, having regard to the individual's aptitudes and abilities and requirements for the job. Good Things Foundation is opposed to all forms of unlawful and unfair discrimination.