Membership, Training and Events Officer

£30,995 - £34,403 yearly
  • Respect
  • Bethnal Green, London, UK
  • Feb 08, 2019
Permanent Administration Events Web

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Respect is a pioneering UK domestic abuse charity, leading the development of safe, effective work with perpetrators, with young people who are abuse and with male victims. 

Respect supports frontline organisations across the UK, so that together we can end domestic abuse. Our work is wide ranging: we offer accreditation of specialist services; we provide training for individuals and organisations working in the sector; we work in partnership with others to innovate and develop practice; we provide two helplines to enable service users to get the help and advice they need; we lobby influencers to improve policy and practice; we support up-to-date research undertaken by specialists in the field; and we fundraise to ensure important work continues to happen.

Key Responsibilities

The postholder will manage, develop and administer Respect’s membership, training and events programmes, supported by Respect’s Admin Officer.

1. Membership activities

  • Implement Respect’s membership strategy;
  • Be the main point of contact for membership enquiries, referring to other Respect staff as necessary;
  • Ensure Respect’s membership processes are functioning, user-friendly and secure, across all platforms and are kept up to date with current member information;
  • Maintain the Respect website members’ area: ensure members have login details and that content is up to date, relevant and of interest to Respect members
  • Compile Respect’s email update every month and send to Respect members and subscribers using MailChimp;
  • Organise the Respect Accredited Members’ Forum (which currently meets twice a year), liaising with Respect’s Accreditation Manager;
  • Develop and organise new membership for a as required
  • Recruit new members in line with annual targets
  • Undertake regular membership needs and satisfaction surveys and use the learning to make improvements

2. Training activities

  • Implement Respect’s training strategy;
  • Be the main point of contact for Respect’s training programme, including open access and commissioned courses;
  • Support a pool of skilled, knowledgeable Respect Associate Trainers, recruiting new members, ensuring existing RATs adhere to the terms and conditions of their contracts, allocating work to them in a fair and transparent way and arranging training for them as needed (eg to deliver new courses);
  • Monitor quality on a regular basis, evaluate all training courses and use the learning to make improvements;
  • Increase the reach of our training programme by marketing courses directly to potential clients;
  • Oversee the development and/or improvement of training courses and materials, recruiting appropriately qualified freelancers to write new courses, arranging the piloting of new courses, in consultation with Respect’s Senior Leadership Team;
  • Arrange for the accreditation of Respect’s training courses, planning all relevant activities and submitting documentation required to ensure successful accreditation;
  • Ensure all training courses are in line with Respect’s values and standards;
  • Ensure suitable, accessible venues are booked, and appropriate facilities and amenities including catering, audio-visual equipment and aids are provided;
  • Ensure suitable travel and accommodation are booked for trainers;
  • Arrange timely promotion and publicity of Respect’s training courses;
  • Manage training bookings, dealing with enquiries and ensuring accurate records are maintained in accordance with Respect procedures;
  • Liaise with Respect’s Finance Officer to ensure invoices are raised in a timely fashion;
  • Ensure training materials/handouts are available to delegates (hard copies or digital, as appropriate);
  • Ensure marketing materials for training are coherent with Respect’s brand and accurately describe the course content;

3. Events activities

  • Implement Respect’s events strategy;
  • Organise Respect’s events programme, planning and running a range of successful events every year including (but not limited to) 3 network events (for practitioners working with adult perpetrators, male victims and young people) and Respect’s AGM;
  • Ensure all events are in line with Respect’s values and standards;
  • Use a project planning template for each event that includes clear milestones and ownership of activities for the project cycle – from event date booking through to event day and follow-up actions:
    • Book the event date;
    • Ensure suitable, accessible venues are booked and appropriate facilities and amenities including catering, audio-visual equipment and aids are provided and within budget;
    • Organise event planning meetings with Respect staff;
    • Liaise with Speakers/Facilitators to contribute to the event and ensure their travel and accommodation needs are taken care of;
    • Arrange timely promotion and publicity of each event;
    • Prepare event delegate packs;
    • Ensure there is a system for last-minute checks in relation to venue, catering, last-minute booking or cancellations;
    • Make arrangements so the event runs smoothly on the day;
    • Ensure all delegates receive an event evaluation survey and presentation slides shortly after the event;
    • Follow-up with a ‘thank you’ email to Speakers/Facilitators ensuring any expenses they occurred are reimbursed, as per Respect’s policies and procedures;
    • Analyse event evaluation survey results and produce a brief report for the Senior Leadership Team, making recommendations, as necessary;
    • Upload event presentation slides on the Respect website members’ area;

4. Other activities

  • Be responsible for the membership, training and events email accounts, replying within 2 working days;
  • Deal with complaints about Respect’s membership, training and events in a professional manner, as per Respect’s policies;
  • Maximise own personal development by positively contributing to induction, supervision, training, appraisal and team meetings
  • Develop positive working relationships with Respect colleagues, Respect associates and other contractors, Respect members and the Green House buildings staff
  • Comply with all Respect policies and procedures and all legal requirements
  • Conduct all work in a way which reflects the values, aims and principles of Respect
  • Carry out any other duties as required by Senior staff on behalf of the Respect Board of Trustees