Want to use your skills in IT Services to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?
Join WaterAid as the IT Service Desk Manager to change the lifes for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you'll be joining a 2018 Great Place to Work® award-winning organisation.
The WaterAid Information Services team are responsible for the development, delivery and support of IT systems across WaterAid. Information Services (IS) Service Desk currently compromises of 4 permanent team members, who support around 300 UK Based staff for all IT Incidents and Requests managing 50+ tickets per day. The Service Desk team, is part of a wider Information Services Team comprising of around 15 people including the Infrastructure, Digital and Project Management teams.
Reporting to the Services Manager, this role will be responsible for the day to day running of the IT Service Desk and managing the Service Desk Team.
The Service Desk Manager will:
In this role, you will be managing the Service Desk team including dealing with Key Performance Area's (KPAs) and annual performance reviews as well as personnel issues.
To be successful, you'll need:
WaterAid benefits include:
We are unable to provide sponsorship for this post. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.
Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date (4 August 2019).
Salary £43,000 with excellent benefits
WaterAid is currently located at Durham Street, Vauxhall. However, we will be leaving our current location in the summer of 2020. The new location is to be confirmed but will be within zone 1-2 in London. The recruiting line manager will discuss this with you at the interview stage.
WaterAid is fully committed to protecting those with whom it comes into contact in WaterAid is committed to ensuring that wherever we work in the world there is no tolerance for the abuse of power, privilege or trust. WaterAid reinforces a culture of zero tolerance towards any form of inappropriate behaviour, abuse, harassment, or exploitation of any kind. The safeguarding of our beneficiaries, staff, volunteers and anyone working on our behalf, is our top priority, and we take our responsibilities extremely seriously. All staff and volunteers are required to share in this commitment through our Global Code of Conduct. We will conduct the most appropriate preemployment references and checks to ensure high standards are maintained.
WaterAid is fully committed to protecting those with whom it comes into contact in the course of its work and will conduct appropriate pre-employment referencing and checks. WaterAid is an equal opportunities, disability-confident employer and committed to achieving the highest standards of diversity, fairness and equality.