Customer Success Executive

£25,000 - £35,000 yearly
  • Charity Checkout
  • Moorgate, London, UK
  • Jul 01, 2019
Permanent Business Development

Job Advert

The focus of the role of Customer Success Executive is:

Reporting directly to the Head of CS, you’ll be joining a growing team at a critical point in our journey. Your main objectives will be supporting our growth accounts, building a solid relationship with your customers after the onboarding phase. You will be working with the Customer Success and CS Solutions managers to drive product adoption and will be passionate about delivering excellent service to our clients. You will support the Customer Success team on securing renewals and expanding accounts across the team. 


We are looking for the following

A proven track record of  good customer retention, sourcing upsell and expansion strategies.

Customer focused approach working with product and tech teams to drive innovative features for your portfolio

Skilled with ticketing systems to help deliver on SLA with excellent CSAT scores  

Ability to manage and prioritise workload with meticulous attention to detail 

Natural relationship builder actively seeking feedback and championing your client internally

Analytical mindset, familiar with Customer Success KPIs and metrics

Specific experience in the customer success, charity sector, understanding of digital channels and fundraising platforms is desirable but not essential

You are passionate about the tech for good sector, keen to learn and develop in a high growth SaaS business

Benefits:

Equity options scheme  

31 days holiday, including Bank Holidays & Christmas closure  

Birthday break, 2 hours back (to have a lie in, long lunch or leave early)  

Early Friday finish for team drinks  

1 paid day to fundraise for a charity of your choice  

Monthly team lunch  

Team activity days  

Cycle to work scheme  

Season ticket loan