Customer Success Manager

£45,000 - £50,000 yearly
  • Charity Checkout
  • Moorgate, London, UK
  • Jun 25, 2019
Permanent Fundraising

Job Advert

The focus of the role of Customer Success Manager is:

This is a pivotal hire for the company. Reporting directly to the Head of CS, you’ll be joining a growing team at a critical point in our journey. Your main objectives will be nurturing the client relationship after the onboarding phase with a view to maximising their fundraising potential, platform adoption and securing their renewal.

We are looking for the following:

    • Previous experience in a Customer Success role at a high growth SaaS business
    • A proven track record of maintaining high retention rates, driving upsell and expansion strategies. You will have negotiated renewals with high profile customers and delivered to a c-suite level audience
    • A commercial mindset with the ability to identify creative solutions and deliver on SLA working in close collaboration with the product and tech teams to drive innovative features for your customers
    • Natural relationship builder actively seeking feedback and championing your client internally
    • Good understanding of digital channels and fundraising platforms
    • Analytical mindset, familiar with Customer Success KPI’s and metrics
    • Specific experience in the charity sector desirable but not essential


    • Equity options scheme
    • 31 days holiday, including Bank Holidays & Christmas closure
    • Birthday break, 2 hours back (to have a lie in, long lunch or leave early)
    • Early Friday finish for team drinks
    • 1 paid day to fundraise for a charity of your choice
    • Monthly team lunch
    • Team activity days
    • Cycle to work scheme
    • Season ticket loan