User Research and Digital Officer

£32,000 yearly
  • Family Lives
  • Hertfordshire, UK
  • Jun 14, 2019
Permanent Developer Policy and Research Web

Job Advert

User Research and Digital Officer, 35 hours per week, circa £32,000 per annum, Home-based (regular team meetings in Hatfield and various work-based locations).

 Candidates will need to be located within 1.5 hours travel of Central London.

This is an exciting opportunity for an ambitious and motivated User Research and Digital Officer to join our Business Development Team. The successful candidate will be responsible for user research across our range of services, including our helpline, website and local services, as part of our digital innovation work to enable the charity to make a greater positive impact on the lives of families who access our services. Your role is to ensure that user needs are intrinsic to the design and implementation of our services.

You will drive user-led research and design as part of our project, helping us to design, build and maintain services which reflect the needs and experiences of the families we support. You will play a key role in ensuring our digital services are effective.

To be successful in this role you will be an excellent communicator, highly experienced in user research with a passion for helping people through digital.

Family Lives is a national charity supporting lower income and vulnerable families.

We provide support through our helpline, community services and online.

Family Lives was set up over 40 years ago by volunteers who wanted to ensure any family in crisis had somewhere to turn. Today, volunteers are at the very heart of the work we do to support families and we have over 300 working across the organisation.

Last year we supported over 36,000 helpline callers, around 6,500 adults and young people through our community services, and had 2.5 million visitors to our website.Please visit our website at to see the full details of the role and obtain the job description, full person specification, application form and guidance or write to HR department, Family Lives, 15-17 The Broadway, Hatfield, Hertfordshire, AL9 5HZ. Please note that we only accept application forms, CVs are not accepted. The application needs to be emailed to or posted to the above address.

If you have any questions please contact Rachel Tonkin, Director of Policy and Engagement on 020 7553 3089

Closing date: Sunday, 7th July 2019 Interview date: Friday, 19th July 2019