User Research and Digital Officer, 35 hours per week, circa £32,000 per annum, Home-based (regular team meetings in Hatfield and various work-based locations).
Candidates will need to be located within 1.5 hours travel of Central London.
This is an exciting opportunity for an ambitious and motivated User Research and Digital Officer to join our Business Development Team. The successful candidate will be responsible for user research across our range of services, including our helpline, website and local services, as part of our digital innovation work to enable the charity to make a greater positive impact on the lives of families who access our services. Your role is to ensure that user needs are intrinsic to the design and implementation of our services.
You will drive user-led research and design as part of our project, helping us to design, build and maintain services which reflect the needs and experiences of the families we support. You will play a key role in ensuring our digital services are effective.
To be successful in this role you will be an excellent communicator, highly experienced in user research with a passion for helping people through digital.
Family Lives is a national charity supporting lower income and vulnerable families.
We provide support through our helpline, community services and online.
Family Lives was set up over 40 years ago by volunteers who wanted to ensure any family in crisis had somewhere to turn. Today, volunteers are at the very heart of the work we do to support families and we have over 300 working across the organisation.
Last year we supported over 36,000 helpline callers, around 6,500 adults and young people through our community services, and had 2.5 million visitors to our website.Please visit our website at www.familylives.org.uk/jobs to see the full details of the role and obtain the job description, full person specification, application form and guidance or write to HR department, Family Lives, 15-17 The Broadway, Hatfield, Hertfordshire, AL9 5HZ. Please note that we only accept application forms, CVs are not accepted. The application needs to be emailed to firstname.lastname@example.org or posted to the above address.
If you have any questions please contact Rachel Tonkin, Director of Policy and Engagement on 020 7553 3089
Closing date: Sunday, 7th July 2019 Interview date: Friday, 19th July 2019
Family Lives is a charity with over three decades of experience helping parents to deal with the changes that are a constant part of family life. We know that many people play active roles in raising children, from dads and mums, grandparents, stepparents and non-resident parents. Our role is to support all of you to achieve the best relationship possible with the children that you care about, as well as supporting parenting professionals. We believe that happy children come from happy families and currently support families to improve the outcomes for over 1 million children each year.
We recognise that the best way to support families is to provide professional, non-judgmental support and advice in a way that all members of the family can freely access. We provide this through our helpline, extensive advice on our website, befriending services, and parenting/relationship support groups. Nearly all of our services are accessible at no charge to parents and you can contact us 365 days a year.
People contact us about all aspects of family life including child development, issues with schools and parenting/relationship support. We also respond when life becomes complicated and provide support around family breakdown, aggression in the home, bullying, risky teenage behaviour and mental health concerns of both parents and their children. It is good to talk and we can help you find solutions and recommend further support within our own wider services and/or from our many partner organisations.