The Insights Lead will be a key member of the HACT Team with overall responsibility for delivery, development and sales of HACT’s Insight Tools – Community Insight and Value Insight. This role encompasses customer relationship management, delivery of consultancy and training, and strengthening our commercial partnerships. The post holder will be responsible for maintaining HACT’s reputation for the provision of robust, quality tools and resources. There are three main components to this role.
Firstly, leading the delivery and development of HACT's Insight tools – Community Insight and Value Insight. On both tools, HACT works closely with our development partner, Oxford Consultants for Social Inclusion (OCSI www.ocsi.co.uk). The post holder will maintain and develop the on-going relationship with OCSI, liaise regularly with current clients about future development, and work with OCSI to develop new functionality and features within the tools.
Secondly, sales of the tool directly to clients. The post holder will be the main point of contact for both tools and will provide demonstrations of the tools to potential users. The successful candidate will have sales experience, preferably with a B2B focus, and will be confident liaising with potential clients at all levels. For current clients, the postholder will provide quality consultancy and training for users of the tools.
Thirdly, leading on further development of the sales strategy for the Insight tools. This includes examining the current market for both tools and how to expand our market share. Critically, the postholder will deliver on the strategic aims to both retain existing clients and to reach new potential clients. This will encompass exploring after sales strategies, as well as looking at existing and new ways to drive communications to both prospective and existing clients.
The successful candidate will be able to evidence skills in these areas and will possess strong interpersonal skills, alongside the ability to strategically lead the development and implementation of programmes of work. This post will suit a candidate who is data driven, with enthusiasm for understanding how information can help users improve processes, inform decisions, and facilitate conversations across their businesses.
In addition to the core person specification and skills, we are looking for a driven, intelligent and energetic candidate to grab this opportunity with both hands and meet the challenges faced in our sector with enthusiasm and a 'can-do' and adaptable approach.
Since supporting the set-up of Shelter charity in the 60’s HACT and its partners have evolved over time. Today, our role is more challenging and exciting than ever!
Supporting the housing and health sectors to convert expertise, knowledge and commitment into the most effective client services possible and drive the social purpose agenda, needs energy, intelligence and enthusiasm.
If you want to use your powers for good and help shape the next chapter of social change, then this role is for you – apply!
Be the main point of contact for queries on HACT’s Insight Tools and liaise with housing providers and other clients interested in these tools.
Design and deliver consultancy, collaborative user sessions, demos and training to housing providers and other clients.
Define and deliver a sales strategy for both Community and Value Insight, including targets and a strategy for expanding the market.
Lead and manage the development of the Insight Tools with development partners OCSI, including prioritising immediate functionality and new features, as well as a long-term strategy and development pipeline.
Work with the current user group to identify future needs and communicate the development pipeline clearly to users, including developing use cases and the potential value of new features.
Build and develop partnerships to collaboratively develop existing and new tools, products and services.
Work closely with the Head of Social Impact to ensure robust and consistent application of the Wellbeing Valuation methodology within Value Insight.
Represent HACT’s work more broadly, building sector-wide understanding and use of HACT’s products, services and projects at major housing conferences and other events.
Application deadline July 4th
Interviews July 8th/9th
ONLY APPLICATION SSUBMITTED WITH A DETAILED COVER LETTER AND CV WILL BE CONSIDERED.
HACT is an innovation agency that provides futures-oriented solutions, projects and products for UK housing. HACT delivers thought leadership and drives new ideas for business transformation through our platform of projects, products, research, impact measurement and data analytics, as well as through our engagement with other sectors and our work on digital transformation. We work alongside housing providers to drive change within their own businesses. We work with organisations outside of housing to broker new relationships and opportunities that support innovation and transformation. HACT helps housing providers ensure that their businesses remain successful by researching ways to work smarter and more efficiently. We are a small team and the Insights Lead will work extensively with all other areas of the business.