Head of IT Operations

£58,512 yearly
  • The Royal British Legion
  • London SE1, UK
  • Apr 11, 2019
Permanent Business Development Operations Programmes

Job Advert

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

  • A desire to provide a great customer service and support

  • Enjoy and thrive in working in teams and with others

  • Passionate about supporting the Armed Forces community and honouring their contribution

  • Come to work each day to be the best you can and to learn and develop

  • An encourager, eager to share your knowledge and experience to help others

If so then we would like you hear from you ….

The Role

The IM&T Directorate is going through an exciting period of change in our role as a critical enabling support service to deliver the Legion’s vision for 2021.

We are seeking a Head of IT Operations who will have key role in delivering the Technology Refresh & Infrastructure Transformation as we move our services to the cloud.

You will lead a team of 5 permanent staff and 5 contractors comprising of Systems Engineers, Senior Systems Engineers and a Technical Architect covering Business As Usual and Project delivery encompassing all components around Infrastructure and End User Computing devices.

Providing a third line technical support to all our 1900 staff across the Legion, the IT Operations team ensure all escalations are handled consistently and efficiently with a strong focus on customer service.

The successful candidate will have strong interpersonal skills to engage effectively with a range of audiences internally and externally. Reporting into the Chief Information Officer, the role will work alongside the Head of Service Delivery, Head of Solutions Delivery and Head of IT Projects in seeking ways and opportunities to improve the service provided to our customers.