We're looking for a User Researcher to join our Customer Journey team. In this role you'll be working to better understand the problems people face in discrimination, and ensure that the advice we provide meets user needs and helps solve complex problems.
You'll work in agile teams with content designers, UX designers and developers to deliver content and services.
You'll have access to insights, data and internal expertise to help you understand:
- the help people need when dealing with discrimination
- the best formats to meet their needs
- people's emotions and state of mind
You'll need demonstrable experience carrying out a range of research methodologies which could come from a range of research backgrounds. An understanding of UX and prototyping skills is also useful.
We're interested in people that have had a breadth of research skills. We are looking for someone who can apply research learnings and methodologies to content and advice products in a fast paced, iterative environment.
Citizens Advice work within an Agile environment with 2 week iterations which means that user research works with a quick turnaround here candidates need to have an appreciation of agile and its effect on how user research is undertaken and how collaboratively the team work together.
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem. In 2017-18 we helped 2.6 million people face to face, over the phone, by email and webchat, and people visited our online advice pages 25 million times. We help with everything from money issues to problems at work, housing to consumer rights. Now we want to do even.
Citizens Advice are working exclusively with our recruitment partners Prospectus on this position. All applications must be made through the Prospectus website where you can download the job pack, submit a CV and complete your supporting statement using the template provided. Any queries should also be directed to Prospectus.
Our roles are open to discussion about flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.
Flexible working - while our teams are office based, it's fine to work from home regularly, and we welcome discussions about working part-time.
Ranked by Indeed as a top 10 non-profit employer in the UK (December 2018)
We welcome applications from Local Citizens Advice staff and are open to arranging secondments.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince's responsible business network and are committed to improving employment opportunities for ethnic inorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.