We're looking for an UX Designer to join our vibrant Customer Journey team here at Citizens Advice. Our team work to understand people's problems and provide accessible support to meet their needs through multi-channel products and services.
You'll be working to better understand the problems people face and ensure that the advice we provide meets user needs and helps solve complex problems.
You'll work with content designers, user researchers and developers to deliver content in agile.
You'll have access to unrivalled insights, data and internal expertise to help you understand the help people need, the best formats to meet their needs, and their emotions and state of mind.
You'll need demonstrable experience creating clickable wireframes and prototypes and a strong ability to take technical problems sometimes complex and turn them into elegant user centred solutions.
We're looking for someone passionate about designing services based on user needs.
Citizens Advice work within an agile environment with projects iterating and using metrics, research and user feedback to define and refine designs.
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem. In 2017-18 we helped 2.6 million people face to face, over the phone, by email and web chat, and people visited our online advice pages 25 million times. We help with everything from money issues to problems at work, housing to consumer rights. Now we want to do even more.
Citizens Advice are working exclusively with our recruitment partners Prospectus on this position. All applications must be made through the Prospectus website where you can download the job pack, submit a CV and complete your supporting statement using the template provided. Any queries should also be directed to Prospectus.
Our roles are open to discussion about flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.
Flexible working - while our teams are office based, it's fine to work from home regularly, and we welcome discussions about working part-time.
Ranked by Indeed as a top 10 non-profit employer in the UK (December 2018)
We welcome applications from Local Citizens Advice staff and are open to arranging secondments.
Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently under represented in our workforce.