Digital User Researcher (Healthwatch England)

£29,725 - £39,301 yearly
  • CareQuality Commission
  • London, UK
  • Mar 06, 2019
Contract Communications Developer Design

Job Advert

Help us improve health and care

We are the independent champion for people who use health and social care services. We’re here to find out what matters to people, and help make sure their views shape the support they need. We have the power to make sure that those in charge of services hear people’s voices. Our sole purpose is to help make care better for people.

We have an ambitious vision to ensure that health and care works for everyone. Using the power of people’s stories, we aim to help improve how services are run now and in the future.

To help us do this, we are looking for exceptional people who want to use their skills to make a difference.

Join our small but dynamic team and in return you’ll get to enjoy a great place to work, with excellent benefits.

Our plan to transform our digital approach

Over the next two years Healthwatch England will be undertaking an exciting programme of work to remodel the systems we use nationally and across our local network of 152 Healthwatch. There has never been a better time to join us and really make a difference to the way that we deliver an efficient and effective Healthwatch service to people across the country.

We need your experience of identifying digital business requirements, understanding user need, scoping and identifying value for money digital solutions and planning for change to help prepare the foundation for our future vision.

As we take our first steps, we are looking for an engaging, perceptive and excellent communicator who can apply their technical expertise in innovative and creative ways.

Digital User Researcher

Job type: 6 months fixed term contract
Hours of work: 37 per week
Salary: £34,525 - £39,301 per annum (London rate) or £29,725 - £34,501 per annum (National rate) based on skills and experience
Grade: C
Location: This role can be London based at our offices in Victoria or home based
Closing date: Sunday 7th April 2019 at 11:45pm
Interview: Potentially w/c 23rd April 2019 in London


About the role

We’re looking for someone who will work with the Digital Product Manager to increase our understanding about what our network of 152 organisations will require to meet future needs, working with a wide variety of end users to form a deep understanding of their needs and develop new ways of working.

As part of this opportunity you’ll:

  • Undertake a range of user research activities to compile a comprehensive understanding of Healthwatch digital requirements.
  • Engage effectively with the Healthwatch network of 152 independent organisations.
  • Contribute to the design and development of the Healthwatch digital estate.

What you’ll bring to the role:

  • Experience and understanding of a range of user research methods, when to use those methods and how to apply them correctly.
  • The ability to understand what problem the organisation is trying to solve, and align user research activities to inform decision making and action.
  • Excellent communication and stakeholder engagement skills.

For further information

If you need further information or have a question about our vacancy, please contact:

Amie McWilliam-Reynolds

Head of Intelligence, Digital and Analytics

Amie.McWilliam-Reynolds@healthwatch.co.uk

Or alternatively Recruitment: recruitment@cqc.org.uk


External Candidate Information

• Please provide referee details for a full 3 years employment history on your application along with relevant information to support any gaps in employment, we will not approach your referees without your prior consent.

• Please note that if you have not heard from us within 6 weeks of this vacancy closing, you can assume that you have been unsuccessful on this occasion.

• Unfortunately, due to the high volume of applications being received across all of our vacancies, we are unable to provide individual feedback at application stage.

• We must also inform you that, in line with the majority of government organisations, we do not pay travelling expenses for interviewees.

Tier 2

CQC are currently not able to accept applications from anyone requiring Tier 2 sponsorship because there are currently no Tier 2 vacancies.