British Red Cross

About the role We have an immediate need for a Desktop Support Analyst to provide operational and technical support to users of information systems with a primary focus on installing, configuring and maintaining PC's, thin-client devices, printers, telephony, network hardware and peripheral equipment.   Providing support for a wide range of applications and hardware technologies for over 3500 staff across the UK, the analyst will perform Incident Management tasks adhering to the Incident Management process with the aim of restoring normal operational service with minimal business impact.  The desktop business analyst will adhere to the Change Management process for the correct delivery of changes for the organisation and own and action Service Requests to ensure that they are delivered in a timely and effective manner. They will also adhere to the SLAs laid down for Desktop Services incidents, service and change requests. The post holder will report to a Desktop Service Delivery Team Leader on a day to day basis and will need to able to travel within the South East of the UK. There will be the requirement to visit sites monthly within the areas of Canterbury, Crawley, Hove and Portsmouth.  About the team The Information and Digital Technology (I&DT) function is responsible for the Technology - both IT and Digital - across the organisation. It has a budget of approximately 9 million pounds and many suppliers. Supplier management and a good handle on where and how project and BAU budget is being spent are critical to ensure that we are providing good value for money. About the person With good analytical skills coupled with the ability to effectively manage incidents, problems and changes within an ITIL environment, the successful candidate will have experience of working in a complex multi-vendor IT environment and of working in a change environment.  Desirable: ITIL V3 Foundation Ivanti endpoint management (Laptops, Thin Clients, Workstations) Ivanti Provisioning (Laptops, Thin Clients, Workstations) Needs to have a good knowledge of network, PC's, mobile devices and platform operating systems including: Microsoft Windows OS. A good technical knowledge of Citrix technologies including Xen Desktop, XenApp and Presentation Server. Good working knowledge of Microsoft Active directory. Support desktop, laptop and thin clients, mobile devices, applications including the MS Office suite, Office 365, BRC applications, printing and delivery solutions. Worked in a customer facing environment. Closing date for applications is 23:59 on, Monday 4th March 2019, with interviews to follow. Interviews will be held in London.  For more information and to apply, please visit our website via the Apply button. We offer a wide range of staff benefits, these include: 36 days holiday (including Bank Holidays) Option to buy an extra 5 days annual leave Up to 6% contributory pension Flexible working policy A little bit more about us The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us. Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started. At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, colour, religion, sex, sexual orientation, gender identity, age, or disability. Diversity is something we celebrate and we want you to be able to be yourself at work, and feel you're in a great position to help us spread the power of kindness. In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively. If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website. The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738). Follow us on Twitter @RedCrossJobsUK and on Linked in - British Red Cross, to hear about our latest job vacancies. Connecting human kindness with human crisis

UX Designer / Researcher (x2) Location: London Hours per week: 35 Contract type: 1 years' fixed term Salary: GBP 38,000 - 40,000 pro rate per annum (including London weighting) Could you design and test new products which provide impactful solutions to help people in crisis? What you will be doing As UX Designers you will help us redesign essential products and services -improving the experience of people in crisis as well as our volunteers and staff.  As part of the digital team, you'll collaborate with users, service volunteers and staff as well as delivery managers, developers and other designers. Projects being worked on The two roles will cover a number of projects, including three major initiatives: Mobility Aids, Curriculum and Volunteer Experience.  Mobility Aids: following a successful project developing the ability for users to search for and reserve equipment online, we're now supporting the service in their move to a social enterprise model. This will make the service more sustainable in the long term and means some key changes to the digital elements of the service. We're looking for someone with a strong focus on putting the user at the centre. Curriculum: With first aid education being added to the curriculum, we're looking at how we can best support learning in schools. Digital will play a key part of this, and we're looking for someone who's going to ensure what we build is designed with our users at the heart. Experience of working within either education or first aid would be ideal, but not essential.  Volunteer Experience: Following an extensive service design project, we have several concepts which we're looking to design and test to improve recruitment and engagement of the 20,000+ volunteers who support our services across the UK (E.g. event first aid, refugee support, independent living). We use kindness to help those in crisis, and behind every great cause there's a great team making everything possible. It is essential that our organisation is meeting the changing and increasing expectations of those in crisis, and our volunteers and staff providing services. Our Central Innovation work across the organisation, identifying opportunities and finding new ways in which we can better accomplish the British Red Cross mission and support people in crisis. Our team is small but what we can accomplish is huge, and we're all united by a shared passion for being at the forefront of innovation and technology, and developing exciting products. This role might be for you if... You have sound experience of conducting user research; primarily qualitative, but ideally quantitative too You have experience of creating and working with design patterns as well as hands on experience of the product lifecycle You have experience of working with internal legacy systems/processes and working with different teams managing different requirements with an understanding of content and service design You can translate research into deliverables and have skills in user testing, journey mapping experience and rapid prototyping Closing date for applications is 23:59 on the 28th of February 2019 with interviews to follow. We offer multiple staff benefits, these include: 36 days holiday (including Bank Holidays) Option to buy an extra 5 days annual leave Up to 6% contributory pension Flexible working policy A little bit more about us The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us. Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started. At the British Red Cross, we're looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, colour, religion, sex, sexual orientation, gender identity, age, or disability. Diversity is something we celebrate and we want you to be yourself at work, and feel you're in a great position to help us spread the power of kindness. In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively. If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website. The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738). Follow us on Twitter @RedCrossJobsUK and on Linked in - British Red Cross, to hear about our latest job vacancies. Connecting human kindness with human crisis Closing date: 28 February 2019

Digital Manager 35 hours per week, Monday - Friday Up to £36,000 per annum, dependent on experience We currently have an exciting opportunity for an experienced Digital Manager with proven experience in search engine optimisation and website management to lead and develop the digital presence and platforms of our Red Cross Training (RCT) team. Reporting to the Director of Red Cross Training, and supported by a small, established digital team, you will work together to develop and deliver a dynamic digital and social media strategy for Red Cross Training that drives engagement, supports the overall RCT Sales strategy and is aligned with the wider BRC corporate strategy. This will include supporting with the continuous development and management of our first aid training website, our platform for users booking face to face first aid training courses. You will work closely with our London based Information and Digital Technology team to develop a site infrastructure that not only allows for a strong user experience, but also ensures that conversion targets are met. The post holder will also work with the Digital team to develop the first aid and teaching resources pages on our corporate website, You'll also work closely with the RCT team to identify other digital streams, including online learning, e-learning, and blending learning, and will project manage these, from defining user stories, agreeing costs and time scales, managing budgets, and liaising with our in-house development team or external agencies to implement these new products. This is a fantastic opportunity for someone with commercial experience who is looking to take on a rewarding role, where you'll be able to see the difference that you make - ensuring that our digital products are fit for purpose will allow us to hit our targets, and generate revenue that will support the work of the Red Cross. Meet the team Our vision is to create a generation of learners who have the values, skills and confidence to act in a crisis. Our Red Cross Training directorate play an important role in helping us achieve this; the team educate the public in basic first aid skills, teaching life-saving skills to people throughout the UK. Our team are welcoming, motivated, and passionate about helping people. We've been delivering first aid at work courses for more than 30 years, and have over 170 trainers throughout the UK. Our Salford office is home to a number of support services for Red Cross Training, including Sales, Marketing, Resource Planning, and Customer Service. Who we're looking for We're keen to hear from candidates who have a proven track record of managing and successfully executing multiple digital marketing campaigns, and through experience of working in a digital environment, have a good understanding of all core online marketing channels - PPC, email marketing, display, social media and affiliate networks. Key to your success in this role will be your ability to think analytically and build strong working relationships, both with internal stakeholders and external partners. You will also; Have excellent attention to detail Have a solid understanding of search engine optimisation Be experienced in Google analytics, email marketing and content management systems Closing date for applications is 23:59 on Sunday 24th February 2019 with interviews to follow. We offer a wide range of staff benefits, these include: 36 days holiday (including Bank Holidays) Option to buy an extra 5 days annual leave Up to 6% contributory pension Flexible working policy A little bit more about us... The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us. Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started. At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, colour, religion or belief, sex, sexual orientation, gender identity, age, or disability. Diversity is something we celebrate and we want you to be able to be yourself at work, and feel you're in a great position to help us spread the power of kindness. In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively. The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738). Follow us on Twitter @RedCrossJobsUK and on Linked in - British Red Cross, to hear about our latest job vacancies. Connecting human kindness with human crisis