Age UK

Job Purpose Join Age UK's Digital and Technology team, which is leading both the charity and the sector in innovative product development and transformational change.  Last year, we won 4 innovation awards for our 'Call in Time' befriending service, and Lara Burns, our CDTO, won Best Charity Digital Leader. We are looking for people who want to dedicate their expert technical skills to making a significant difference to millions of older people in the UK who need support.  We are a team of passionate, expert, collaborative, fast-moving people who use our passion to enthuse and influence colleagues, and to make real change happen across the organisation. Main Responsibilities We are looking for an experienced Business Analyst to work with colleagues across Age UK to understand user needs, identify and prioritise requirements, and help define, shape and scope projects. This is a challenging and rewarding role, working on new and innovative opportunities which will have a significance impact on our work for older people. Job Role * Work with D&T team and with other teams to identify, specify and prioritise business needs and user requirements. * Deliver the following outputs, as needed: e.g. Functional requirements, Business Requirements Documents, Use Cases, Service blueprints, User journey maps, Wireframes, and Interface designs * Interpret customer and business needs and translate them into a brief for colleagues  * Track and share market developments in digital and technology relevant to our sector, organisation and audiences. * Be a key liaison between the Strategy team and other teams on early-stage/discovery projects * Drive and challenge business units on their assumptions of how they will successfully execute their plans.  * Coordinate and oversee tracking and reporting of digital & technology performance across agreed KPIs, working with colleagues in Data team and other teams. Skills & Experience * Proven experience in Business Analysis covering: Business Systems Analysis /Re-engineering, Business Process Management, Process Architecture, Change Management * Experience in digital and technology product development. * Able to work on projects with Microsoft suite of products, in particular preference for experience of Microsoft Dynamics. * Relevant technology expertise to offer the organisation, e.g. in internet technologies, Application Design, Content and Document Management Systems, CRM, Data Warehouses, Groupware, Portals. * User centred design and business process mapping experience preferable. * Passion for identifying and championing users' needs * Extremely analytical and logical, with a disposition to making decisions based on user insight, data and analysis Occasional travel to sites outside of London to enable performance of the duties and responsibilities and for the purposes of maintaining and updating professional skills and development. Additional Information For a full list of benefits please visit our website.  Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time. Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.