Citizens Advice Leeds, UK
Mar 11, 2019Contract
We're looking for a Content Designer with experience working in a collaborative team, using data to understand user needs and delivering content to meet them. You'll mainly work with user experience researchers and service designers to turn ideas into real content. You'll get exposure to write for a range of audiences and you should be familiar using analytics to inform, develop and test content. Most importantly, you'll be a team player and committed to making sure that our digital content is the best it can be. You'll work alongside other content designers, user researchers, designers and developers to build content and services that solve people's problems efficiently. Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem. In 2017-18 we helped 2.6 million people face to face, over the phone, by email and web chat, and people visited our online advice pages 25 million times. We help with everything from money issues to problems at work, housing to consumer rights. Now we want to do even more. Citizens Advice are working exclusively with our recruitment partners Prospectus on this position. All applications must be made through the Prospectus website where you can download the job pack, submit a CV and complete your supporting statement using the template provided. Any queries should also be directed to Prospectus. Our roles are open to discussion about flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing. Flexible working - while our teams are office based, it's fine to work from home regularly, and we welcome discussions about working part-time. Ranked by Indeed as a top 10 non-profit employer in the UK (December 2018) We welcome applications from Local Citizens Advice staff and are open to arranging secondments. Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently under represented in our workforce.